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This manual tells you the rules. The SOP library tells you the steps. They’re designed to work together.

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The relationship

  • The manual states policy: what’s required, what’s prohibited, why, and who owns it. It changes rarely.
  • An SOP states procedure: exactly how to do a specific task in our systems. SOPs change often as the practice improves.
  • Where they overlap, the manual states the principle and links to the SOP. If you find a conflict, tell the practice manager. The manual doesn’t silently override an SOP, and an SOP doesn’t silently override the manual; the conflict gets fixed.

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Where it lives

The SOP library is in the Operations shared drive, under Standard Operating Procedures. Start with 00-SOP-Index.md, or open Healing-Haven-SOP-Hub.html for a browsable version.

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SOPs every clinician reads in week one

The full index has around 30 SOPs. Most are front-office procedures you’ll never run but may want to understand.

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Reading vs. signing

You don’t sign SOPs. You sign this manual’s acknowledgment, which covers the policies. SOPs are training references. Your systems and documentation training completion, recorded at onboarding, confirms you’ve been walked through the ones that apply to you.

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Contributing

If you find a procedure that’s missing, wrong, or out of date, say so. If you own a process, you may be asked to write its SOP. The practice manager maintains the library and the hub.