# The Healing Haven Employee Manual

> Employee manual for The Healing Haven (Helen DeLovely LCSW PLLC), Salt Lake City.

- [Welcome to The Healing Haven](https://handbook.helendelovely.com/introduction.md): A note from Helen, and what this manual is for.
- [How to Use This Manual](https://handbook.helendelovely.com/welcome/how-to-use-this-manual.md): What this manual covers, what it doesn't, and what it means for your employment.
- [Who We Are and Who We Serve](https://handbook.helendelovely.com/welcome/who-we-are.md): The practice, the people, and the clients we work with.
- [At-Will Employment](https://handbook.helendelovely.com/employment/at-will-employment.md): What at-will means, and the one way it can change.
- [Equal Employment Opportunity](https://handbook.helendelovely.com/employment/equal-employment-opportunity.md): Our commitment to fair treatment and reasonable accommodation.
- [Accommodations](https://handbook.helendelovely.com/employment/accommodations.md): How to ask for a disability, religious, pregnancy, or nursing accommodation, and what happens after you ask.
- [Employment Classifications](https://handbook.helendelovely.com/employment/employment-classifications.md): Exempt and non-exempt, full and part time, employee and contractor. Why it matters for your paycheck.
- [Personnel Records](https://handbook.helendelovely.com/employment/personnel-records.md): What we keep on file, where it lives, and keeping your information current.
- [Background Checks](https://handbook.helendelovely.com/employment/background-checks.md): What we verify before you start, and how.
- [Exclusion Screening](https://handbook.helendelovely.com/employment/exclusion-screening.md): OIG and SAM checks at hire and every month. What they are and why they're not optional.
- [Licensure and Credentialing](https://handbook.helendelovely.com/employment/licensure-and-credentialing.md): Keeping your license current, and what payer credentialing asks of you.
- [Clinical Supervision for CSWs](https://handbook.helendelovely.com/employment/clinical-supervision.md): How supervision toward LCSW licensure works here, what Utah's 2026 rule requires, and what's still being confirmed.
- [Pay and Payroll](https://handbook.helendelovely.com/pay-and-time-off/pay-and-payroll.md): Pay periods, paydays, direct deposit, and what you'll be told at hire.
- [Timekeeping and Overtime](https://handbook.helendelovely.com/pay-and-time-off/timekeeping-and-overtime.md): Who tracks time, how, and when overtime applies.
- [Production Bonus](https://handbook.helendelovely.com/pay-and-time-off/production-bonus.md): How the per-session bonus works for clinicians, and how it's paid.
- [Benefits Allowance](https://handbook.helendelovely.com/pay-and-time-off/benefits-allowance.md): The monthly benefits allowance (formerly called the health stipend): what it is, how it's paid, and what it isn't.
- [Benefits Elections](https://handbook.helendelovely.com/pay-and-time-off/benefits-elections.md): Transparent cash comp, with elective benefits you can direct part of your pay toward. How it works and what has to be true first.
- [Continuing Education Stipend](https://handbook.helendelovely.com/pay-and-time-off/continuing-education-stipend.md): The annual CE stipend for clinicians: amounts, what qualifies, and how it's paid.
- [Expense Reimbursement](https://handbook.helendelovely.com/pay-and-time-off/expense-reimbursement.md): What the practice reimburses, and how to submit.
- [Time Off and the Four-Day Week](https://handbook.helendelovely.com/pay-and-time-off/time-off-and-the-four-day-week.md): There is no PTO bank. The four-day week is the time off. How to bank days, take longer breaks, and handle holidays.
- [Holidays](https://handbook.helendelovely.com/pay-and-time-off/holidays.md): No separate paid holidays. Holidays are always off, and they swap with your normal day off that week.
- [Sick Time](https://handbook.helendelovely.com/pay-and-time-off/sick-time.md): What to do when you're sick, and how sick days are paid.
- [Other Leave](https://handbook.helendelovely.com/pay-and-time-off/other-leave.md): Bereavement, jury duty, voting, military leave, pregnancy and parental time, and leaves of absence. Plus what doesn't apply to us.
- [Code of Conduct](https://handbook.helendelovely.com/conduct/code-of-conduct.md): The standards we hold each other to.
- [Your Rights at Work](https://handbook.helendelovely.com/conduct/your-rights-at-work.md): Rights the law gives you that no policy in this manual overrides: talking about pay and working conditions, off-duty life, your personal accounts, and more.
- [Professional Boundaries and Dual Relationships](https://handbook.helendelovely.com/conduct/professional-boundaries.md): Boundaries with clients, dual relationships, and what to do when one is unavoidable.
- [Anti-Harassment, Discrimination, and Retaliation](https://handbook.helendelovely.com/conduct/anti-harassment.md): What harassment is, how to report it, and what happens next. The reporting path never dead-ends.
- [Workplace Violence and Threats](https://handbook.helendelovely.com/conduct/workplace-violence.md): Zero tolerance for violence, and what to do if you feel unsafe.
- [Drug- and Alcohol-Free Workplace](https://handbook.helendelovely.com/conduct/drug-and-alcohol-free-workplace.md): The standard for impairment at work, and where to go for help.
- [Attendance and Punctuality](https://handbook.helendelovely.com/conduct/attendance.md): Showing up, and what to do when you can't.
- [Professional Presentation](https://handbook.helendelovely.com/conduct/professional-presentation.md): How we show up, in person and on screen.
- [Conflicts of Interest and Outside Employment](https://handbook.helendelovely.com/conduct/conflicts-of-interest.md): Disclosing conflicts, and what outside work is fine.
- [Gifts From Clients](https://handbook.helendelovely.com/conduct/gifts-from-clients.md): When a client offers a gift.
- [Personal Phone and Device Use](https://handbook.helendelovely.com/conduct/personal-devices.md): Using your own phone and computer for work: what's allowed, what's required, and what's off limits.
- [HIPAA and Our Obligations](https://handbook.helendelovely.com/privacy-and-security/hipaa-overview.md): What HIPAA requires of a therapy practice, and what it requires of you.
- [Privacy Rule and Minimum Necessary](https://handbook.helendelovely.com/privacy-and-security/privacy-rule-and-minimum-necessary.md): When client information can be used or shared, and the habit of using only what you need.
- [Security Rule and ePHI Safeguards](https://handbook.helendelovely.com/privacy-and-security/security-rule-and-ephi.md): How electronic client information is protected, and the safeguards you're responsible for.
- [Passwords and User Accounts](https://handbook.helendelovely.com/privacy-and-security/passwords-and-user-accounts.md): One person, one login. Never shared, never reused.
- [Devices, Mobile, and Texting](https://handbook.helendelovely.com/privacy-and-security/devices-mobile-and-texting.md): The device standard, and the one rule about texting clients: only through the practice system.
- [Email and Electronic Communication](https://handbook.helendelovely.com/privacy-and-security/email-and-electronic-communication.md): Using practice email, and what can and can't go in it.
- [Remote Work and Telehealth Privacy](https://handbook.helendelovely.com/privacy-and-security/remote-work-and-telehealth.md): Working from home, and delivering care by video, without exposing clients.
- [AI Tools and the Three-Color Rule](https://handbook.helendelovely.com/privacy-and-security/ai-tools-three-color-rule.md): How to use Claude and other AI tools for practice work without ever putting real client information through them.
- [Social Media and Client Privacy](https://handbook.helendelovely.com/privacy-and-security/social-media.md): Your personal accounts, the practice's accounts, and the line between them.
- [Breach and Privacy Incident Reporting](https://handbook.helendelovely.com/privacy-and-security/breach-and-incident-reporting.md): What to do the moment you think client information may have been exposed.
- [Client Complaints and Grievances](https://handbook.helendelovely.com/privacy-and-security/client-complaints-and-grievances.md): How clients raise concerns, and how we respond.
- [Records Retention](https://handbook.helendelovely.com/privacy-and-security/records-retention.md): How long client records and practice documents are kept, and why.
- [Release of Information](https://handbook.helendelovely.com/privacy-and-security/release-of-information.md): When and how client information leaves the practice, and what to do with subpoenas and requests.
- [Scope of Practice and Licensure Boundaries](https://handbook.helendelovely.com/clinical-practice/scope-of-practice.md): Practicing within your license, your training, and your supervision.
- [Documentation Standards](https://handbook.helendelovely.com/clinical-practice/documentation-standards.md): What goes in the record, when, and how it protects the client, you, and the practice.
- [Client Crisis and Safety Protocol](https://handbook.helendelovely.com/clinical-practice/crisis-and-safety-protocol.md): What to do when a client is at risk of harming themselves or someone else. Read this before your first session.
- [Mandatory Reporting and Duty to Warn](https://handbook.helendelovely.com/clinical-practice/mandatory-reporting.md): Utah's reporting duties for child abuse, vulnerable adult abuse, and threats of violence. What the law requires, and how to do it.
- [Emergency and After-Hours Coverage](https://handbook.helendelovely.com/clinical-practice/emergency-and-after-hours-coverage.md): What clients are told about reaching help outside sessions, and what's expected of you.
- [Ending Services and Referring Out](https://handbook.helendelovely.com/clinical-practice/ending-services-and-referrals.md): How treatment ends well, how to refer, and how to avoid abandonment.
- [Supervision and Consultation](https://handbook.helendelovely.com/clinical-practice/supervision-and-consultation.md): Who you talk to about cases, how often, and what's expected.
- [Systems We Use](https://handbook.helendelovely.com/operations/systems-we-use.md): The tools that run the practice, and what each one is for.
- [Getting Access and What Your Access Covers](https://handbook.helendelovely.com/operations/getting-access.md): How accounts are set up, what you can see, and why it's limited.
- [Scheduling, Cancellations, and No-Shows](https://handbook.helendelovely.com/operations/scheduling-cancellations-no-shows.md): How your calendar works, and what happens when clients cancel or don't show.
- [Billing Basics for Clinicians](https://handbook.helendelovely.com/operations/billing-basics-for-clinicians.md): What a clean claim needs from you, and what you never do.
- [The SOP Library](https://handbook.helendelovely.com/operations/sop-library.md): Where the step-by-step procedures live, and how they relate to this manual.
- [Team Meetings and Communication Norms](https://handbook.helendelovely.com/operations/meetings-and-communication.md): The meeting load, which channel for what, and how we talk to each other.
- [Office and Facility](https://handbook.helendelovely.com/operations/office-and-facility.md): Keys, access, visitors, and keeping the space safe and private.
- [Emergency Evacuation and Fire Safety](https://handbook.helendelovely.com/operations/emergency-evacuation-and-fire-safety.md): What to do if the building has to be evacuated.
- [Workplace Injuries and Workers' Compensation](https://handbook.helendelovely.com/operations/workplace-injuries-and-workers-comp.md): What to do if you're hurt at work, and how workers' compensation works.
- [Performance Reviews](https://handbook.helendelovely.com/leaving/performance-reviews.md): 30, 60, and 90-day check-ins, then annual reviews. What they cover and what they're for.
- [Corrective Action](https://handbook.helendelovely.com/leaving/corrective-action.md): How performance and conduct problems are addressed.
- [Resignation and Notice](https://handbook.helendelovely.com/leaving/resignation-and-notice.md): How to resign well, and what notice we ask for.
- [Final Pay](https://handbook.helendelovely.com/leaving/final-pay.md): When you receive your last paycheck. Utah's rule differs depending on who ended the employment.
- [Offboarding and Access Revocation](https://handbook.helendelovely.com/leaving/offboarding-and-access-revocation.md): What happens to your accounts and access when you leave.
- [What Survives Employment](https://handbook.helendelovely.com/leaving/what-survives-employment.md): Confidentiality lasts forever. There is no non-compete. What else applies after you leave.
- [Return of Property and Client Transition](https://handbook.helendelovely.com/leaving/return-of-property-and-client-transition.md): Returning what's the practice's, and transitioning clients with care.
- [Employee Acknowledgment](https://handbook.helendelovely.com/acknowledgment.md): One signature that confirms you've received, read, and understood this manual.
- [Glossary](https://handbook.helendelovely.com/reference/glossary.md): Terms used in this manual and around the practice.
- [Who to Contact for What](https://handbook.helendelovely.com/reference/who-to-contact.md): Route your question to the person who owns the answer.
- [Required Workplace Postings](https://handbook.helendelovely.com/reference/required-postings.md): The notices the law requires us to display, and where they are.
- [Compliance Map](https://handbook.helendelovely.com/reference/compliance-map.md): The laws and rules behind this manual, in one table: what applies to us, at what size, and which page covers it.
- [Open Items](https://handbook.helendelovely.com/reference/open-items.md): Every policy in this manual that hasn't been decided yet, with an owner and what it blocks. This is the punch list.
- [Version History and Changelog](https://handbook.helendelovely.com/reference/changelog.md): What changed in this manual, and when.