> ## Documentation Index
> Fetch the complete documentation index at: https://handbook.helendelovely.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Who to Contact for What

> Route your question to the person who owns the answer.

Route before you ask: check the manual and the SOP library first. Then use this table.

| If your question is about…                                         | Ask                                | Why them                                             |
| ------------------------------------------------------------------ | ---------------------------------- | ---------------------------------------------------- |
| A client's schedule, no-show, or intake status                     | Leah (front office)                | She runs the front office and talks to clients daily |
| Collecting a payment method or client paperwork                    | Leah                               | Client-facing outreach is hers                       |
| Whether a client is Medicaid, commercial, or private-pay           | Leah                               | She maintains the coverage fields                    |
| Your pay, banked days, benefits elections, or a payroll error      | Sonja (practice manager)           | She runs payroll and HR                              |
| Licensure, credentialing, CAQH, malpractice paperwork              | Sonja                              | She owns the credentialing calendar                  |
| A compliance question, a complaint, or a possible privacy incident | Sonja                              | She owns compliance and the incident log             |
| This manual, or an SOP that's wrong                                | Sonja                              | She maintains both                                   |
| How a system works, or something is broken                         | Zack                               | He built it                                          |
| Getting access to a tool or account                                | Zack                               | He holds admin                                       |
| A lost or stolen device                                            | Zack, immediately                  | He can wipe it                                       |
| A phishing email or a suspected security problem                   | Zack                               | Technical response                                   |
| Marketing, website, social media, public reviews                   | Zack                               | His lane end to end                                  |
| A clinical question, a diagnosis, a treatment decision             | Helen                              | Clinical judgment is hers                            |
| A client crisis, a duty-to-warn situation, a mandatory report      | Helen, same day                    | Clinical backup                                      |
| Whether to end services with a client                              | Helen                              | Client-acceptance decisions are hers                 |
| Fees, discounts, write-offs, rates                                 | Front office first; Helen decides  | Owner decision                                       |
| A harassment, discrimination, or retaliation concern               | Sonja, Helen, or Zack, any of them | See the reporting path                               |
| Anything about Helen's own license or history                      | Helen                              | Ask once, write it down                              |

## Protecting Helen's attention

Helen is the practice's only full-time clinician. Before a question goes to her, check whether anyone else on this table can answer it. When you do need her, batch it into one conversation.

## When nobody knows

Some answers don't exist yet. If you hit one, don't burn a day hunting. Tell the practice manager, and it becomes an open item.

## Contact details

Phone numbers and email addresses for the team are in your onboarding packet and in the practice directory in Google Workspace. They're not printed here because this manual may be shared outside the team.