> ## Documentation Index
> Fetch the complete documentation index at: https://handbook.helendelovely.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The SOP Library

> Where the step-by-step procedures live, and how they relate to this manual.

This manual tells you the rules. The SOP library tells you the steps. They're designed to work together.

## The relationship

* **The manual** states policy: what's required, what's prohibited, why, and who owns it. It changes rarely.
* **An SOP** states procedure: exactly how to do a specific task in our systems. SOPs change often as the practice improves.
* Where they overlap, the manual states the principle and links to the SOP. If you find a conflict, tell the practice manager. The manual doesn't silently override an SOP, and an SOP doesn't silently override the manual; the conflict gets fixed.

## Where it lives

The SOP library is in the Operations shared drive, under Standard Operating Procedures. Start with `00-SOP-Index.md`, or open `Healing-Haven-SOP-Hub.html` for a browsable version.

## SOPs every clinician reads in week one

| SOP        | Topic                                       |
| ---------- | ------------------------------------------- |
| 01         | New team member CRM onboarding              |
| 02         | Email signature setup                       |
| 05, 06, 07 | Booking, scheduling rules, no-show handling |
| 08         | New client intake through the care portal   |
| 12         | Preferred name vs. legal name               |
| 15         | Internal team communication and PHI rules   |
| 19         | AI tools and PHI rules                      |
| 20         | Google Workspace and device security        |

The full index has around 30 SOPs. Most are front-office procedures you'll never run but may want to understand.

## Reading vs. signing

You don't sign SOPs. You sign this manual's [acknowledgment](/acknowledgment), which covers the policies. SOPs are training references. Your systems and documentation training completion, recorded at onboarding, confirms you've been walked through the ones that apply to you.

## Contributing

If you find a procedure that's missing, wrong, or out of date, say so. If you own a process, you may be asked to write its SOP. The practice manager maintains the library and the hub.